refer-a-buddy A tell a friend service for your web site
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Refer-a-buddy "tell a friend" FAQ

This is a selection of the most frequently asked questions. Should you have any other queries please do not hesitate to use our contact form - we promise a fast response!

  • how easy is it to add Refer-a-buddy to my web pages? >>>
  • do I need to add different Refer-a-buddy code to each web page? >>>
  • how much does Refer-a-buddy cost? >>>
  • will my web site be able to run Refer-a-buddy? >>>
  • is it possible to send a referral to several friends at the same time? >>>
  • are there any usage limits? >>>
  • can I see usage statistics for my Refer-a-buddy service? >>>
  • can I see what folks are saying about my web site? >>>
  • can I capture the email address of Refer-a-buddy users for my mail list? >>>
  • is it easy to configure the look and feel of Refer-a-buddy? >>>

• How easy is it to add Refer-a-buddy to my web pages?

Extremely easy! Refer-a-buddy works "right out of the box" with some copy 'n' paste code that will get you up and running in a couple of minutes. [back to the top]

• Do I need to add different Refer-a-buddy code to each web page?

A great feature of Refer-a-buddy is that you can use identical code on all of your web pages. And yet Refer-a-buddy is still able to send a custom referral tailored to the web page your web visitor is seeing! How is is that possible?

Well Refer-a-buddy is able to figure out for itself the web address of the page your visitor is looking at. By doing that it can automatically offer the option to refer the page the visitor is on. In other words you don't need to "hard wire" the page address into each page - which certainly makes your life easier! [back to the top]

• How much does Refer-a-buddy cost?

A subscription to Refer-a-buddy costs just $19.95 per year.

Our product works on a "per domain" basis - which means that you can add Refer-a-buddy to as many pages as you like on your web site. However if you run multiple web sites you will need a separate subscription for each of them. [back to the top]

• Will my web site be able to run Refer-a-buddy?

With Refer-a-buddy there are no scripts or files to install on your server. That means in almost all cases your web site will be able to run Refer-a-buddy. These are the only two things you need to be able to do:

  1. You need to be able to alter the content of your web pages (i.e. the HTML source code so as to add the code for Refer-a-buddy)
  2. Your server needs to allow JavaScript to run on your web pages (there are only a very small number of hosting companies that won't allow this)

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• Is it possible to send a referral to several friends at the same time?

With Refer-a-buddy we have deliberately set out to create a system that cannot be abused by spammers. With our system each email is individually crafted - and this feature keeps it more in line with a "personal" recommendation rather than a round-robin type of message.

No! Refer-a-buddy is carefully designed to disallow spam and bulk mailing. And we believe that the best and most powerful type of referral is a personal one - not one that is sent like a 'round robin' letter.

Some "tell a friend" products are not like this. They have one box for a message and then you can add lots of email addresses and hit the button to send the same message to everyone on your list.

In our opinion that takes away from the personal nature of the recommendation - in fact it could be construed as spam.

Having said that, in the case where someone genuinely wishes to refer several friends we have set up Refer-a-buddy to be nice and easy and user-friendly. The way this works is that the main details of the previous message are 'remembered' by Refer-a-buddy. They don't need to be re-typed. The sender can simply re-address the next message she sends and then review it and personalize it before hitting the 'send' button. [back to the top]

• Are there any usage limits?

No. Some "tell a friend" products have a different pricing structure depending on how many referrals are sent per month. But with Refer-a-buddy there is no limit on the number of referrals per month. [back to the top]

• Can I see usage statistics for my Refer-a-buddy service?

Yes, there are two types of statistics for your Refer-a-buddy service:

  • Monthly Stats. This shows the number of times a referral is made per month
  • Page Stats. This shows the most popular pages as recommended by your visitors

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• Can I see what folks are saying about my web site?

Yes - and this is a great feature of the "tell a friend" service!

When someone is impressed by a page on your web site and decides to "tell a friend", they can if they wish add a comment to the site referral email (and they usually do!). You can choose to monitor these comments, and of course, if you do so, that gives you wonderful feedback on your web site.

(To protect the privacy of your web visitors all the personal details are removed such as the sender's and recipient's name and email address) [back to the top]

• Can I capture the email address of Refer-a-buddy users for my mail list?

Yes and no.

Refer-a-buddy follows the principles of "best-practice permission-based marketing". For that reason the email address of the recipient of a referral is never available to you.

On the other hand Refer-a-buddy has an option to collect the email address of the sender - provided they give permission. This is achieved by an "add me to mail list" check box on the referral form.

If you choose the option to collect email addresses then Refer-a-buddy will display a simple, plain English, privacy policy to your users. You can choose from three different templates for your privacy policy - all depending on the kind of use you plan to make of your subscriber list. [back to the top]

• Is it easy to configure the look and feel of Refer-a-buddy?

Yes, very easy.

Refer-a-buddy works "right out of the box" with a few lines of copy 'n' paste code to add to your web pages. Once you've got started you can change every aspect of Refer-a-buddy to perfectly match your web site:

  • you can change the Refer-a-buddy button. Either use a graphic from our library of colorful buttons or use a button of your own design
  • you can replace the button with a text link if you prefer. Like this for example:. "Why not tell a colleague about this web site?"
  • you can select from a range of different color schemes for the popup referral form
  • you can select from a range of attractive designs for your referral email
  • you can configure the default referral text on the referral email

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